Before we switch you to a new supply plan, we will send you an email with all the details and let you know that you can opt-out by simply replying to our email. If you’re happy with the new rate, there’s nothing else you need to do. If you prefer that we do not make a change, simply opt out via email. You will never face cancellation fees related to our Price Alerts service from either Arcadia Power or your supplier. We are so confident that you’ll prefer your new retail supply rate that Arcadia Power will absorb any cancellation fees should you decide to cancel your new supply rate. Simply reach out to our Customer Experience team and we can let you know what to do to cancel your new supply rate.
Yes, you can also opt out of participating in Price Alerts without discontinuing your Arcadia Power membership.