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Top Help Articles

  1. How do I sign up for Arcadia Power (Free and Premium Plans)?
  2. What if my gas and electric bill are combined?
  3. How much does this cost?
  4. Why do you need a payment method for the Free Plan?
  5. How does this work? (Free and Premium)

General Info

  1. How do I contact Arcadia Power?
  2. How does this work? (Free and Premium)
  3. How does this work? (Evergreen)
  4. How much does this cost?
  5. Am I switching utilities/ suppliers?
View all 10

Signing Up

  1. How do I sign up for Arcadia Power (Free and Premium Plans)?
  2. Why do you need a payment method for the Free Plan?
  3. Who can sign up?
  4. Do I need a utility account to sign up?
  5. What changes and what stays the same?
View all 10

Evergreen Plan

  1. How do I sign up for Arcadia Power's Evergreen Plan?
  2. How do I update my average kWh usage on the Evergreen Plan?
  3. How do I calculate my average kWh usage for the Evergreen Plan?
  4. What if my utility isn't listed?
  5. Why can’t I sign up for free?

Renewable Energy

  1. What are Renewable Energy Certificates (RECs)?
  2. How do I know I’m using clean energy?
  3. Why does renewable energy cost more?
  4. Where are the wind farms?
  5. What impact am I making?

Existing Customers

  1. Power outages
  2. Do I still have access to my local utility account?
  3. I’m about to move, what do I do?
  4. What if I have more than one utility account?
  5. How do I switch from the Free Plan to Premium Plan?
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Billing

  1. Can I keep my programs with my local utility?
  2. What if my gas and electric bill are combined?
  3. Will I still receive bills from my local utility?
  4. How is my bill date determined?
  5. Can I still receive my bill directly from my utility?
View all 9

Payment

  1. Are there any fees or sign up charges?
  2. How do I delay a payment?
  3. Do I need to pay my bills myself once I sign up?
  4. I have automatic payments set up with my utility/bank and you.
  5. I have recently been billed by Arcadia Power, when should my payment post?
View all 7

Community Solar

  1. How do I contact Arcadia Power about community solar?
  2. What is community solar?
  3. Am I eligible for community solar?
  4. What information will you need from me to sign up for community solar?
  5. Do I need equipment for community solar?
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